Frequently Asked Questions

Shopping | Technical | Warnings | Lo-Link Program | Retailers | Other

Shopping

How secure is this site?

– Your personal info is secured in transmission with financial industry strength 256-bit SSL encryption.
– We do not see, process, or store any of your financial information. This is all handled by PayPal.

When will my order ship?

– All in-stock orders are usually sent within 24 hours of receipt of payment, except for weekends and holidays.

How much is shipping?

Dear customers,

Because USPS increased the postage on January 21, 2018, we have to raise some shipping rates. The new shipping rates is as follows:

US Domestic shipping rates

Items First Class Mail Priority Mail
1 2.99 6.88
2 1.99 5.88
3 Free 4.88
4 Free 3.88
5+ Free Free

Canada Shipping Rates

Items First Class Mail Intl. Priority Mail Intl.
1 9.99 24.66
2 8.99 22.66
3 6.99 20.66
4 4.99 18.66
5 2.99 16.66
6 1.99 14.66
7 Free 12.66
8 Free 10.66
9 Free 8.66
10+ Free 8.66

International Shipping Rates

Items First Class Mail Intl. Priority Mail Intl.
1 13.29 33.22
2 12.99 32.22
3 11.99 30.22
4 10.99 29.22
5 9.99 28.22
6 8.99 27.22
7 7.99 26.22
8 6.99 25.22
9 5.99 24.22
10+ Free 23.22

 

What is your return policy?

– All of our products are backed by a 60-Day Money Back Guarantee. If for whatever reason you are not satisfied, we will refund your purchase price (does not include shipping costs), simply email us and send the product back to us. We will arrange the refund for you after receiving the returned products.

– Customers are responsible for return shipping charges. If you return a product, we recommend that you ship your package with a carrier that can provide tracking and insurance. We are not reponsible for packages lost in transit without proof of tracking.

What is your warranty?

– We stand by our products at Lolumina, so we back them with a 60-Day Money Back Guarantee. Anything over this time period is exchangeable for another product. If for any reason you are not satisfied or something is wrong, just contact us and we will do everything we can to make it right.

How long does international shipping take?

USPS First-Class Mail International: Shipping can take roughly between 7-21 business days. There are other issues that could delay delivery, like customs, duty, and other international laws. Based on experience, some of our customers have waited longer then the time listed above. There is also NO insurance or tracking on this type of shipping.

USPS Priority Mail International: Shipping can take roughly between 6-10 business days. There are other issues that could delay delivery, like customs, duty, and other international laws. We know it is expensive, but we highly recommend this form of delivery. There is insurance and tracking info with this form of shipping.

Is there tracking on international orders?

USPS First-Class Mail International: Unfortunately we don’t have a tracking numbers for this type of order. Once it leaves the United States, we have no idea where it is and have no way of tracking it’s whereabouts exactly.

USPS Priority Mail International: You will be able to see the whereabouts of this type of package since tracking is included.

Technical

How is it installed?

– Follow the instructions provided in the packaging or on our site. Learn more >.

Can I remove it from my camera?

– We designed the mount adhesive to be as permanent as possible. This is so it does not come off and get lost.
– If you decide that it the Lolumina soft-release is not for you, removal is possible by following the directions. Learn more >.

What are the extra O-rings for?

– To be used if the current one is lost or misplaced. Please do not stack the O-rings on the mount. Doing so will lessen the amount of threads that secure the button in place.

How does it help?

– Learn more about how a Lolumina soft-release button works. Learn more >

How do I use it?

– Learn more about how to use the Lolumina soft-release button. Learn more >

Does the adhesive leave a residue?

– Once removed according to the instructions, the adhesive should not leave a residue.

How big is the Lolumina soft-release?

– We have created a PDF for you to print out to get a sense of the size and dimensions of the Lolumina soft-release button. Print the PDF at 100% and do not scale for accuracy. Download PDF >

Does the Mk.II and Mini work on the older mounting bases?

Yes, we have designed the mounting bases to work with any buttons that we have released. Everything is interchangeable.

What is not recommended for use with Lolumina?

We do not recommend the usage of Lolumina soft-release buttons on the following:

    Loose or wobbly shutter release buttons: This could be a sign of weak shutter button, which might be prone to easily being damaged.
    Battery grips: Since the button is exposed more on the battery grip, the chances of it getting snagged and damaged is higher.

What do I need to be warned or cautious about?

Be very careful to not allow the Lolumina soft-release button to get snagged. If the button gets snagged, it could damage your shutter release button.

Warnings

What is not recommended for use with Lolumina?

We do not recommend the usage of Lolumina soft-release buttons on the following:

    Loose or wobbly shutter release buttons: This could be a sign of weak shutter button, which might be prone to easily being damaged.
    Battery grips: Since the button is exposed more on the battery grip, the chances of it getting snagged and damaged is higher.

What do I need to be warned or cautious about?

Be very careful to not allow the Lolumina soft-release button to get snagged. If the button gets snagged, it could damage your shutter release button.

Lo-Link Affil. Program

What is the Lo-Link Affiliate Program?

The Lo-Link Affiliate Program is a way for you to earn money based on your love of photography just by sharing a link.

How do I join the Lo-Link Affiliate Program?

It is easy to join the Lo-Link Affiliate Program, all you have to do is complete the registration form. Join here >

Where do I login to see my Lo-Link account?

The login for the Lo-Link program is separate from the normal site e-commerce account. Login here >

How much do I get paid?

You will receive 20% of the qualifying sales linked to your account, along with 5% of the qualifying sales of people who joined because of you.

When do I get paid?

You will get paid on the first of the month, or the following Monday (GMT-7) if the first day of the month falls on the weekend, based on qualifying sales for the month prior.

How do I get paid?

You will get paid via PayPal.

What if I don’t have a PayPal account?

Then there is no way we can pay you. Visit PayPal and register for a free account. Click here >

How long does customers stay connected to me?

When visitors click on your unique link and visit the Lolumina site, they are connected to your Lo-Link account for a period of 90-days.

What does it mean for a visitor to be connected to my Lo-Link account?

It means that you are going to receive commissions on qualifying sales for a period of 90-days, from a visitor that clicked on your unique link and visited the Lolimina site. So you will be credited the commission even if your connected visitor doesn’t buy anything initially. For this to work though, your visitor needs to use the same computing device and browser they used when they initially clicked on your unique link code.

What happens if a connected visitor buys more Lolumina products within the 90-day period?

Then you will continue to receive a percentage of those connected sales within that 90-day period, not just the initial visit.

How does Connected Tier Commissions work?

Tier commissions is a percentage of the qualifying sales that people who joined the Lo-Link Affiliate Program because of you.

How long does Tier Connections stay connected to me?

Tier Connections sales are connected to you for a period of 90-days.

What happens when someone returns their order?

Then we will minus the return from your qualifying sales for the current pay period.

Is there a limit of how much I can make?

There is no limit on your earning potential. Although when your total yearly earnings total over $600 (USD) then we are required by the IRS to collect your SSN and issue you 1099-MISC form.

Retailers

Do you sell wholesale to retailers?

– Yes, we are always looking to partner with retail stores to carry Lolumina products.
– Contact us to learn more about carrying Lolumina products and our retail program. Contact us now >.

Other

Where are you located?

– We are based in the lovely northwest, and proud to call Seattle, WA our home.

Where are the products made?

The products are conceived and designed by hard-core hobbyist in Seattle, State of Washington, USA.  Some parts made overseas in China, and assembled back here in the USA.


Did we miss something? Please ask below in the comments.

Frequently Asked Questions

71 Responses

  1. Sony cameras use smaller customizable buttons 5 or 6 mm across. Do you have a mounting base that fits those?

    Tom May 5, 2019 at 03:09 #
  2. Which one do I need for my Sony A-7MIII

    Bill September 2, 2018 at 18:05 #
    • Hi Bill, either 10mm, or 13mm (in Convex or Concave style) will fit your camera. Please visit our website at http://www.lolumina.com for styles, sizes and colors that fit your need. thx.

      Lolumina September 6, 2018 at 15:55 #
  3. How can I order one for my Sony A7-MIII

    Bill September 2, 2018 at 18:03 #
  4. Are you still trading? I’m looking for a button to fit my Leica Q. Which fits?

    Will Campbell August 21, 2018 at 15:03 #
    • Hello Will,
      Our buttons are designed for the camera with non-threaded shutter. 10mm and 13mm complete-kits may fit it.
      We have created a PDF for you to print out to get a sense of the size and dimensions of the Lolumina soft-release button. Print the PDF at 100% and do not scale for accuracy.
      http://lolumina.com/wp-content/uploads/2014/06/lolumina_size_guide_v2.pdf

      Lolumina

      Lolumina August 27, 2018 at 20:44 #
  5. Any recommendation on which size a have to pick for a Sony RX100 M4? 10 or 13mm? Or will both fit? And do you offer cheaper shipping to Germany as I know that 11-12 USD for a very small items is cheaper to ship?

    David December 21, 2017 at 12:51 #

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