Frequently Asked Questions

Shopping | Technical | Warnings | Lo-Link Program | Retailers | Other

Shopping

How secure is this site?

– Your personal info is secured in transmission with financial industry strength 256-bit SSL encryption.
– We do not see, process, or store any of your financial information. This is all handled by PayPal.

When will my order ship?

– All in-stock orders are usually sent within 24 hours of receipt of payment, except for weekends and holidays.

How much is shipping?

US Domestic shipping rates

ItemsFirst Class MailPriority Mail
12.996.11
21.995.11
3Free4.11
4Free3.11
5+FreeFree

Canada Shipping Rates

ItemsFirst Class Mail Intl.Priority Mail Intl.
19.9923.99
28.9921.99
36.9919.99
44.9917.99
52.9915.99
61.9913.99
7Free11.99
8Free9.99
9Free7.99
10+Free7.99

International Shipping Rates

ItemsFirst Class Mail Intl.Priority Mail Intl.
111.9931.99
211.9929.99
310.9927.99
48.9925.99
56.9923.99
64.9921.99
73.9919.99
82.9917.99
9Free15.99
10+Free14.99

 

What is your return policy?

– All of our products are backed by a 60-Day Money Back Guarantee. If for whatever reason you are not satisfied, we will refund your purchase price (does not include shipping costs), simply email us and send the product back to us. We will arrange the refund for you after receiving the returned products.

– Customers are responsible for return shipping charges. If you return a product, we recommend that you ship your package with a carrier that can provide tracking and insurance. We are not reponsible for packages lost in transit without proof of tracking.

What is your warranty?

– We stand by our products at Lolumina, so we back them with a 60-Day Money Back Guarantee. Anything over this time period is exchangeable for another product. If for any reason you are not satisfied or something is wrong, just contact us and we will do everything we can to make it right.

How long does international shipping take?

USPS First-Class Mail International: Shipping can take roughly between 7-21 business days. There are other issues that could delay delivery, like customs, duty, and other international laws. Based on experience, some of our customers have waited longer then the time listed above. There is also NO insurance or tracking on this type of shipping.

USPS Priority Mail International: Shipping can take roughly between 6-10 business days. There are other issues that could delay delivery, like customs, duty, and other international laws. We know it is expensive, but we highly recommend this form of delivery. There is insurance and tracking info with this form of shipping.

Is there tracking on international orders?

USPS First-Class Mail International: Unfortunately we don’t have a tracking numbers for this type of order. Once it leaves the United States, we have no idea where it is and have no way of tracking it’s whereabouts exactly.

USPS Priority Mail International: You will be able to see the whereabouts of this type of package since tracking is included.

Technical

How is it installed?

– Follow the instructions provided in the packaging or on our site. Learn more >.

Can I remove it from my camera?

– We designed the mount adhesive to be as permanent as possible. This is so it does not come off and get lost.
– If you decide that it the Lolumina soft-release is not for you, removal is possible by following the directions. Learn more >.

What are the extra O-rings for?

– To be used if the current one is lost or misplaced. Please do not stack the O-rings on the mount. Doing so will lessen the amount of threads that secure the button in place.

How does it help?

– Learn more about how a Lolumina soft-release button works. Learn more >

How do I use it?

– Learn more about how to use the Lolumina soft-release button. Learn more >

Does the adhesive leave a residue?

– Once removed according to the instructions, the adhesive should not leave a residue.

How big is the Lolumina soft-release?

– We have created a PDF for you to print out to get a sense of the size and dimensions of the Lolumina soft-release button. Print the PDF at 100% and do not scale for accuracy. Download PDF >

Does the Mk.II and Mini work on the older mounting bases?

Yes, we have designed the mounting bases to work with any buttons that we have released. Everything is interchangeable.

What is not recommended for use with Lolumina?

We do not recommend the usage of Lolumina soft-release buttons on the following:

    Loose or wobbly shutter release buttons: This could be a sign of weak shutter button, which might be prone to easily being damaged.
    Battery grips: Since the button is exposed more on the battery grip, the chances of it getting snagged and damaged is higher.

What do I need to be warned or cautious about?

Be very careful to not allow the Lolumina soft-release button to get snagged. If the button gets snagged, it could damage your shutter release button.

Warnings

What is not recommended for use with Lolumina?

We do not recommend the usage of Lolumina soft-release buttons on the following:

    Loose or wobbly shutter release buttons: This could be a sign of weak shutter button, which might be prone to easily being damaged.
    Battery grips: Since the button is exposed more on the battery grip, the chances of it getting snagged and damaged is higher.

What do I need to be warned or cautious about?

Be very careful to not allow the Lolumina soft-release button to get snagged. If the button gets snagged, it could damage your shutter release button.

Lo-Link Affil. Program

What is the Lo-Link Affiliate Program?

The Lo-Link Affiliate Program is a way for you to earn money based on your love of photography just by sharing a link.

How do I join the Lo-Link Affiliate Program?

It is easy to join the Lo-Link Affiliate Program, all you have to do is complete the registration form. Join here >

Where do I login to see my Lo-Link account?

The login for the Lo-Link program is separate from the normal site e-commerce account. Login here >

How much do I get paid?

You will receive 20% of the qualifying sales linked to your account, along with 5% of the qualifying sales of people who joined because of you.

When do I get paid?

You will get paid on the first of the month, or the following Monday (GMT-7) if the first day of the month falls on the weekend, based on qualifying sales for the month prior.

How do I get paid?

You will get paid via PayPal.

What if I don’t have a PayPal account?

Then there is no way we can pay you. Visit PayPal and register for a free account. Click here >

How long does customers stay connected to me?

When visitors click on your unique link and visit the Lolumina site, they are connected to your Lo-Link account for a period of 90-days.

What does it mean for a visitor to be connected to my Lo-Link account?

It means that you are going to receive commissions on qualifying sales for a period of 90-days, from a visitor that clicked on your unique link and visited the Lolimina site. So you will be credited the commission even if your connected visitor doesn’t buy anything initially. For this to work though, your visitor needs to use the same computing device and browser they used when they initially clicked on your unique link code.

What happens if a connected visitor buys more Lolumina products within the 90-day period?

Then you will continue to receive a percentage of those connected sales within that 90-day period, not just the initial visit.

How does Connected Tier Commissions work?

Tier commissions is a percentage of the qualifying sales that people who joined the Lo-Link Affiliate Program because of you.

How long does Tier Connections stay connected to me?

Tier Connections sales are connected to you for a period of 90-days.

What happens when someone returns their order?

Then we will minus the return from your qualifying sales for the current pay period.

Is there a limit of how much I can make?

There is no limit on your earning potential. Although when your total yearly earnings total over $600 (USD) then we are required by the IRS to collect your SSN and issue you 1099-MISC form.

Retailers

Do you sell wholesale to retailers?

– Yes, we are always looking to partner with retail stores to carry Lolumina products.
– Contact us to learn more about carrying Lolumina products and our retail program. Contact us now >.

Other

Where are you located?

– We are based in the lovely northwest, and proud to call Seattle, WA our home.

Where are the products made?

The products are conceived and designed by hard-core hobbyist in Seattle, State of Washington, USA.  Some parts made overseas in China, and assembled back here in the USA.


Did we miss something? Please ask below in the comments.

Frequently Asked Questions

56 Responses

  1. I don’t have a question, but more a suggestion. It would be nice if there was a way to hold the base of the Lolumina-kit while screwing on the upper part. The shutter button on my Nikon 1 V1 can freely rotate, so I don’t have enough grip to screw the button itself on. Maybe make the base straight on to sides, so you can use a small wrench of some kind. I think a lot of camera’s – dslr or ilc – come with freely rotating shutter button.

    One small remark: it is very hard to position the base with just your fingers (mine was therefore a bit of the centre). I should have use pliers. It would be helpfull to others to put that in your installation instructions. Apart from these two things, I’m very happy with the end result.

    Pieter Molenaar May 24, 2014 at 05:32 #
    • Pieter, Thanks for the feedback. We understand the difficulty of installing on a rotating shutter button. We are currently designing a tool that can help. In the meantime, we will add some suggestions on how to hold the shutter in place along with the instructions of using pliers or similar tool to help with initial attachment.

      Lolumina May 24, 2014 at 09:56 #
  2. Hi can you confirm when you will have in stock complete RED soft release kit. @ 12$ plus shipping
    Looking forward to hearing from you
    Regards
    Clive Saunders

    Clive Saunders June 12, 2014 at 07:41 #
    • Clive,
      We will have stock of the red complete kit by 2014/06/20.
      Thanks
      Lolumina

      Lolumina June 12, 2014 at 17:44 #
  3. The installation of the (black) soft release kit went perfectly. However, the diameter of the button is larger than the shutter button on my Leica X-Vario and therefore difficult to reach for the on/off switch that surrounds the shutter button. Will you be offering smaller diameter soft releases in the future? Thanks.

    Roaming Cat June 15, 2014 at 17:54 #
    • BTW, the black soft release works well and looks great on my X-Vario!

      Roaming Cat June 16, 2014 at 09:32 #
    • Roaming Cat, please stay tuned, we will be receiving a shipment shortly with new sizes. We are glad that it is working out for your X-Vario, we would love to see it on your camera. Either hashtag it #lolumina on Instagram, or send us a image file to post for others to see. Thanks.

      Lolumina June 16, 2014 at 15:45 #
  4. “Some days bold, others discrete.” ‘discreet’ is the word you MEANT to use ;>)

    Peter July 8, 2014 at 00:24 #
    • Peter, good eye, thanks for catching that.

      Lolumina July 8, 2014 at 10:42 #
  5. is it full adaptable for Sony A7r? tank you, claudio

    claudio54 July 20, 2014 at 06:09 #
    • Claudio, yes the product works for the Sony A7r.

      Lolumina July 21, 2014 at 10:13 #
  6. I would like to get the soft release for my Leica X2. Will mini fit the camera?

    Mark August 5, 2014 at 10:38 #
  7. Which one should order for the Fuji Xt1? Do I need one with a smaller size?

    Jano August 5, 2014 at 23:37 #
    • Jano, both sizes work on the X-T1, it’s a matter of preference and finger size. Although some of our users prefer the Mini on the X-T1. Below is a size guide to print and measure for yourself.

      http://cdn.lolumina.com/wp-content/uploads/2014/06/lolumina_size_guide_v2.pdf

      We can also email you images of both sizes on the X-T1 so you can see it, just let us know.

      Lolumina August 6, 2014 at 10:49 #
      • Please send me the images of both sizes on an XT-1

        Thanks,
        Bill

        Bill Tichacek January 10, 2015 at 07:39 #
        • Bill, ok will do. Please look out for an email shortly.

          Lolumina January 14, 2015 at 16:38 #
          • Please also send me the images for XT1 as I am not sure about which size to purchase.

            carlos July 10, 2015 at 12:18 #
          • Can you email me images for the X-T1 and the X-Pro2 if you have it.

            thank you

            Kevin Preblud April 20, 2016 at 16:04 #
          • Hi, Kevin! Can you give us your email so that we can send your the pictures?

            Lolumina April 20, 2016 at 17:47 #
      • Hi

        Can you also send me the images for XT1 as I am not sure about which size to purchase.

        shahed chwodhury May 11, 2015 at 08:31 #
        • Please check your email, we sent you some info.

          Lolumina May 14, 2015 at 14:23 #
          • Hi,

            Can you send me images of X-T1 as well?
            I am undecided which size to order.
            Thank you.

            Steve September 19, 2017 at 07:31 #
          • Hi,

            10mm and 13mm complete-kits work fine. Most buyers like 10mm complete-kits.

            Lolumina October 8, 2017 at 23:12 #
  8. Does it fit Olympus OMD EM 10? If so which size?

    Thx

    Jeff August 6, 2014 at 04:57 #
  9. Hello,

    If I order the Mini without the base will it come with the 3M adhesive? I would like to mount it on my Sony RX-100

    David August 17, 2014 at 21:42 #
    • David, the button-only does not include the adhesive. But if you would like to mount the button directly to the button without the mount, we can include the adhesive discs as a special request for you.

      Lolumina August 18, 2014 at 18:14 #
      • Thank you for the two adhesives ‘Dots’ for my Sony RX-100. I immediately put the Button on but then I noticed that the ‘Dot’ was slightly over-sized and sticking out from one edge of the bottom of the Button. So I gently pulled the Button off but of course the adhesive was so strong that I ended up pulling the whole Sony shutter button off with it. Long story short … I used the second ‘Dot’ , after trimming it slightly and got everything back together. Works great. looks good.

        David September 2, 2014 at 18:42 #
  10. Does it fit Nikon D3s?

    Carlos A Marin August 22, 2014 at 10:52 #
  11. What soft button should I purchase for a Nikon D5100?

    Nancy December 18, 2014 at 16:16 #
  12. Just wonder, would any of your product fit a Nikon DF camera?

    Sam Leung December 30, 2014 at 20:46 #
    • Sam, our product is designed for cameras that do not have a screw thread in the shutter button, like a Fuji X-T1. So our button will not work, although most other soft-release buttons on the market will fit your Nikon.

      Lolumina January 5, 2015 at 14:32 #
  13. What soft button should I purchase for Canon 5D Mark II and Fujifilm X100S?

    Dang January 1, 2015 at 13:50 #
  14. Any idea when Sony Orange will be available?
    I want to grab one for my a7ii

    Thanks!
    J

    Jason February 28, 2015 at 10:23 #
    • Id like to purchase one in Sony orange as well!

      Chris March 5, 2015 at 00:08 #
    • Hi Jason, we are still working on the Sony Orange color. it is a tough color to do. We have tried a few batches but not satisfactory due to our tough standard. We will get a news out as soon as we can make them. thx.

      Team Lolumina Cares

      Lolumina February 19, 2016 at 00:19 #
  15. Are you still in business?

    Jay June 8, 2015 at 13:00 #
    • Jay, yes we are, we just had some issues securing components. All is well now and everything will be back in stock Friday June 19.

      Lolumina June 18, 2015 at 10:17 #
  16. Will any of these soft release button work on A7ii / A7rii ? & does it just sticks on top of it or does the original one has to be unscrewed? thanks

    Marc Abba September 5, 2015 at 22:00 #
    • Hello Mark, yes all items work on the A7ii and A7rii since they are non-threaded cameras. Our products fits almost all non-threaded shutter cameras.

      Team Lolumina Cares

      Lolumina February 19, 2016 at 00:17 #
  17. hello,

    which models fit the leica M6?

    thanks,

    angelo January 3, 2016 at 18:53 #
  18. Hello Angelo, we are working on the threaded version now. we will let you know once we have them ready. thx.

    Team Lolumina Cares

    Lolumina February 19, 2016 at 00:13 #
  19. WHAT MODEL FITS THE FUJI X-PRO 2

    DAVID CASTELLO April 5, 2016 at 15:05 #
  20. WHAT MODEL FITS THE FUJI XPRO-2

    DAVID CASTELLO April 5, 2016 at 15:06 #
  21. I have a Nikon D3100 camera.. I need to know what size, etc. to order.

    karel June 16, 2016 at 14:31 #
  22. Please will you send me images of the Lolumina soft releases (regular and mini 11) attached to a Fujifilm X-T1. Thank you.

    Charles Farmer July 19, 2016 at 02:22 #
    • Hello Charles, we just sent the pics to your email. Pls check that.

      Lolumina July 19, 2016 at 18:18 #
  23. Why do you show only the convex version of the releases in your sample pictures with the cameras? Would you recommend them rather than the concave ones?

    peter October 29, 2016 at 04:48 #
    • Hi peter, most of pictures are showed by our buyers. Both convex and concave buttons are best.

      Lolumina November 22, 2016 at 18:33 #
  24. Hi,

    you say:
    “Not recommended for the following:
    – Loose/wobbly shutter release buttons”

    And I own a Fuji X-T1 and noticed their shutter release buttons are a bit wobbly but they are like that, brand new so I guess you don’t advise using your solution for the Fuji X-T1?

    Patrick

    Patrick August 2, 2017 at 05:01 #

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