Wow! Thank you so much to the photography community for such a positive response to our launch of the Lolumina soft-release camera accessory. The past week has been a big blur. We have been overwhelmed with orders globally and doing our best to ship out to each and every one of you. We appreciate your patience during this most exciting time. We also realize that we need to do a better job on the back-end as far as inventory, assembly, packaging, and shipping orders out and meeting your standards. Because we know personally when we order products, we want it shipped and delivered in a timely manner.
As many of you know from shopping on our site recently that we are out-of-stock on most of our items. The wait list feature that we implemented on our site to notify you of in-stock items is rather buggy and not the best experience. We are working on improving it so it isn’t such a pain in the butt. In the coming week or so we will be receiving new shipments of Lolumina soft-release buttons, so please stay tuned. We hope that what we have coming will delight you.
We are a very small company but have big standards and look forward to making products and providing better service to meet our customers expectations. Another aspect of having this business that excites us most is being able to grow with and share the experience of this journey with you. Because we want you to feel a part of Lolumina and how you are an integral part of what we do here. We will be working on getting our social media properties up to date so we can provide customer service through those channels and also have a platform to have a dialog with you. So, please keep your comments and thoughts coming. Good, bad, and ugly, we want to hear from you.